MCC 5962 — Direct marketing - travel-related arrangement services
MCC 5962 is the merchant category code for direct marketing - travel-related arrangement services. It's classified as high risk, priced in the Travel Services interchange group, and held to a chargeback threshold of 0.9% (Visa/MC).
5962
High risk
Travel Services
0.9% (Visa/MC)
What is MCC 5962?
MCC 5962 is the four-digit merchant category code that Visa, Mastercard, American Express, and Discover use to classify direct marketing - travel-related arrangement services. Merchant classification for Direct marketing - travel-related arrangement services. The acquiring bank assigns it when it approves your merchant account, and from that point it drives your interchange pricing, your default chargeback thresholds, and whether your account is flagged for enhanced monitoring. Booking under the correct MCC from day one is part of what a specialized high-risk merchant account provider does that a generic flat-rate aggregator often skips. Check the payments glossary for the terms behind each field, or browse the full MCC directory to compare classifications.
Is Direct marketing - travel-related arrangement services high risk?
Yes. MCC 5962 (direct marketing - travel-related arrangement services) is a high-risk classification. It's approvable, but usually through a specialized high-risk acquirer rather than a flat-rate aggregator, and underwriting will look closely at chargeback history, refund policy, and how you present the offer.
How we underwrite high-risk accountsLong delivery windows create extended chargeback liability periods.
Implement insurance offerings and clear non-refundable policies at checkout.
What else falls under Travel & Hospitality?
MCC 5962 sits within the Travel & Hospitality group, which spans 252 classifications. Businesses that get boarded here often also match one of these adjacent codes:
How to get a merchant account for MCC 5962
Whether you're a new business, scaling your volume, or switching processors after a decline, approval under MCC 5962 follows the same four steps — human underwriting, a dedicated MID, and chargeback monitoring built in. Here's why merchants choose Gray Merchants to board this classification.
Apply in minutes
Tell us about your business and volume. We confirm MCC 5962 is the right classification for what you sell.
Underwriting review
A human underwriter reviews your documents and history — no black-box scoring, a decision typically inside 24–48 hours.
Written terms
You see every rate, reserve, and account term in writing before you sign. $0 setup fee, dedicated MID.
Go live
Connect your gateway and start processing, with chargeback monitoring in place from day one.
MCC 5962 questions
What is MCC 5962?
MCC 5962 is the four-digit merchant category code card networks assign to direct marketing - travel-related arrangement services. Merchant classification for Direct marketing - travel-related arrangement services. It determines the interchange pricing, risk tier, and chargeback thresholds your merchant account is held to.
Is Direct marketing - travel-related arrangement services considered high risk?
Yes. MCC 5962 (direct marketing - travel-related arrangement services) is a high-risk classification. It's approvable, but usually through a specialized high-risk acquirer rather than a flat-rate aggregator, and underwriting will look closely at chargeback history, refund policy, and how you present the offer.
What chargeback threshold applies to MCC 5962?
The working threshold for MCC 5962 is 0.9% (Visa/MC). Crossing it repeatedly can push an account into a card-network monitoring program, so accounts in this category are underwritten with that ceiling in mind.
Can I get a merchant account under MCC 5962?
Yes. Gray Merchants boards direct marketing - travel-related arrangement services through acquiring banks that underwrite this classification directly, with a dedicated MID, written terms before you sign, and a $0 setup fee. Apply and a specialist prepares your quote.
How do I reduce chargebacks under MCC 5962?
Implement insurance offerings and clear non-refundable policies at checkout.
MCC codes similar to 5962
Not sure which classification fits? Compare the closest codes, or talk to a specialist and we'll confirm the right MCC for your business.